Medical Support Assistant (OA) GS-0679-4
Company Name:
Department Of Health And Human Services
Candidates eligible under Indian Preference appointing authority; All Federal employees serving on a career or career-conditional appointment; Reinstatement eligible; Veterans Preference including Veterans Employment Opportunities Act of 1998 (VEOA); Interagency Career Transition Assistance Plan (ICTAP) eligible; Schedule A. Permanent Full Time The Indian Health Service (IHS) is the principal federal health care provider and health advocate for American Indians and Alaska Natives (AI/AN). The IHS goal is to raise Indian health status to the highest possible level. IHS provides leadership and direction to programs and activities designed to improve health outcomes to over 1.9 million AI/AN through a system of IHS, Tribal, and Urban operated facilities and programs.
The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.
This position is located in the Medical Clinic of the Claremore Indian Hospital, Claremore, OK. This position schedules appointments, serves as receptionist and provides clerical support for the nursing staff. The position reports to the Supervisory Clinical Nurse, ICU/Medical Clinic.
The selected applicant will be subject to a pre-employment background investigation, which will include a fingerprint check. If applicable-Selective Service registration (Males born after 12/31/59) U.S. Citizenship is required
Schedules patient appointments using computerized scheduling program.
Performs clerical duties associated with patient care treatment in the Medical Clinic.
Serve as receptionist for the Medical Clinic.
To qualify for this position, your resume must reflect sufficient experience and/or education, to perform the duties of the position for which you are applying. Your resume is key in evaluating your experience, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your work experience.
BASIC REQUIREMENT(S):
Applicants must meet the following typing proficiency:
40 words per minute based on a five minute sample with three or fewer errors.
In addition to meeting the typing proficiency, applicants must possess ONE of the following:
GS-4: One year of General Experience. General Experience is defined as: progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
OR
Two years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
Combining Education and
Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For information on Foreign Education click:
.
You must meet the requirements of the job by 11:59 (Eastern Standard Time) of the closing date: Friday, November 21, 2014
You will be rated based on the information provided in your resume ( _your resume must state specific duties that relate to this position_ ) and your responses to the assessment questions will be evaluated against the duties you provided in your resume, along with your submitted documentation to determine your ability to demonstrate the following:
Scheduling appointments.
Maintaining patient confidentiality.
Collects and records clinical data.
You will receive a numeric rating based on your responses to the Assessment questions. If after reviewing your resume and responses to the assessment questions, a determination is made that you have overstated your qualifications and/or experience, you may lose consideration.
The following links below provide information on how you may be eligible for various hiring authorities. If you are a Veteran, qualified CTAP and ICTAP eligible, or an individual with a disability, please refer to the following links below for additional guidance:
Veterans , i.e. (VEOA, VRA, and 30% or more disabled)
Career Transition Assistance Program (CTAP )
Interagency Transition Assistance Program (ICTAP)
Schedule A Appointments for the Disabled
Click here to view vacancy questions: View Assessment Questions. All documents above _MUST_ be received by 11:59 (Eastern Standard Time) of the closing date of, Friday, November 21, 2014 , to be considered.
To apply for this position, you must provide a complete Application Package. See required documents below.
1. Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
2. Follow the prompts to complete the assessment questionnaire and upload required documents.
3. Please ensure you click the Submit My Answers button to submit your application.
4. Applications must be received by the closing date of the announcement to receive consideration.
5. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by clicking Apply Online in the vacancy announcement and re-selecting your resume and/or other documents from your USAJOBS account.
To fax supporting documents you are unable to upload, complete this cover page using the following 1256885. Fax your documents to .
You are highly encouraged to submit your application package and complete your assessment questionnaire on-line. If you cannot complete your application package online:
1. Click to view and print the assessment questionnaire View Occupational Questionnaire.
2. Print this 1203FX form to provide your response to the assessment questionnaire
3. You are limited to selecting 10 locations.
4. Fax the completed 1203FX form along with any supporting documents to . Your 1203FX will serve as a cover page for your fax transmission.
PLEASE NOTE: When completing the 1203-FX, be sure to select only one response for each question. Selecting more than one response for a question may result in your application package being rated ineligible. In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one.
Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section.
The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office (Michelle PARKHILL , and/or MICHELLE. .) The decision on granting reasonable accommodation will be on a case-by-case basis.
For additional questions please see our Frequently Asked Questions (FAQs) found here:
_Required Documentation for Eligibility and Preference:_
_Resume_: You are highly encouraged to use USAJOBS Resume Builder.
_ Indian Preference Applicants: _ If claiming Indian preference for the first time, or if you have no previous documentation of preference, applicants must provide a completed copy of the Form BIA-4432 (expiration date 11/30/2014), Verification of Indian Preference for Employment in the BIA and IHS Only. Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. You must also complete the family history chart if necessary. _Current IHS employees with a BIA form on file in their Official Personnel Folder are required to submit a copy of that form with their application._ Refer to BIA-4432 link:
_ Veterans Employment Opportunity Act (VEOA): _ or other Veterans preference (VRA and 30%or more disabled) - include a copy of your DD-214, if you're claiming Vet preference. For more information please see link at:
_ Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): _ If you are claiming CTAP/ICTAP, follow the instructions below: .
_Current or former Federal employee_: Include your most recent SF50.
_ Childcare covered position: ___Childcare Addendum form must be included for this position and is available for downloading at:
_ Transcripts: _ Transcripts must be provided if substituting education for experience and/or if education is required for this position. Unofficial transcripts are acceptable but official transcripts will be required before entrance on duty.
Your application package _MUST_ be complete by 11:59 pm Eastern Standard Time (EST) on Friday, November 21, 2014, the closing of this announcement.
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Applicant _MUST_ verify the completeness and successful submission of their applications by logging into the USAJobs Application Manager to check the Status. Your qualifications for the job will be reviewed against other applicants to determine, if you will be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps have been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to provide status updates for applicants. You can elect to activate the status updates from your USAJOBS profile at any point during the application process.
If all required documentation is not submitted with your application you will lose consideration. It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.
Indian Health Service is an Equal Opportunity Employer
You can review our benefits at
Additional selection(s) of candidates may be possible within 90 days from the date the certificate of eligibles was issued for this announcement.
A two-year trial period may be required upon selection/placement (ESEP only)
This position is covered by a Bargaining Unit.
CONDITIONS OF EMPLOYMENT:
Security Clearance: If you are selected for this vacancy, you must undergo a fingerprint check. Fingerprint results must be cleared prior to hire. You will receive instructions on how to obtain and submit fingerprints. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.
Measles and Rubella immunization required for selectees born after 1957.
Subject to rotating shifts, weekends and holidays.
IHS - Operated Properties are tobacco free Estimated Salary: $20 to $28 per hour based on qualifications.
Department Of Health And Human Services
Candidates eligible under Indian Preference appointing authority; All Federal employees serving on a career or career-conditional appointment; Reinstatement eligible; Veterans Preference including Veterans Employment Opportunities Act of 1998 (VEOA); Interagency Career Transition Assistance Plan (ICTAP) eligible; Schedule A. Permanent Full Time The Indian Health Service (IHS) is the principal federal health care provider and health advocate for American Indians and Alaska Natives (AI/AN). The IHS goal is to raise Indian health status to the highest possible level. IHS provides leadership and direction to programs and activities designed to improve health outcomes to over 1.9 million AI/AN through a system of IHS, Tribal, and Urban operated facilities and programs.
The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.
This position is located in the Medical Clinic of the Claremore Indian Hospital, Claremore, OK. This position schedules appointments, serves as receptionist and provides clerical support for the nursing staff. The position reports to the Supervisory Clinical Nurse, ICU/Medical Clinic.
The selected applicant will be subject to a pre-employment background investigation, which will include a fingerprint check. If applicable-Selective Service registration (Males born after 12/31/59) U.S. Citizenship is required
Schedules patient appointments using computerized scheduling program.
Performs clerical duties associated with patient care treatment in the Medical Clinic.
Serve as receptionist for the Medical Clinic.
To qualify for this position, your resume must reflect sufficient experience and/or education, to perform the duties of the position for which you are applying. Your resume is key in evaluating your experience, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your work experience.
BASIC REQUIREMENT(S):
Applicants must meet the following typing proficiency:
40 words per minute based on a five minute sample with three or fewer errors.
In addition to meeting the typing proficiency, applicants must possess ONE of the following:
GS-4: One year of General Experience. General Experience is defined as: progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
OR
Two years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
Combining Education and
Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For information on Foreign Education click:
.
You must meet the requirements of the job by 11:59 (Eastern Standard Time) of the closing date: Friday, November 21, 2014
You will be rated based on the information provided in your resume ( _your resume must state specific duties that relate to this position_ ) and your responses to the assessment questions will be evaluated against the duties you provided in your resume, along with your submitted documentation to determine your ability to demonstrate the following:
Scheduling appointments.
Maintaining patient confidentiality.
Collects and records clinical data.
You will receive a numeric rating based on your responses to the Assessment questions. If after reviewing your resume and responses to the assessment questions, a determination is made that you have overstated your qualifications and/or experience, you may lose consideration.
The following links below provide information on how you may be eligible for various hiring authorities. If you are a Veteran, qualified CTAP and ICTAP eligible, or an individual with a disability, please refer to the following links below for additional guidance:
Veterans , i.e. (VEOA, VRA, and 30% or more disabled)
Career Transition Assistance Program (CTAP )
Interagency Transition Assistance Program (ICTAP)
Schedule A Appointments for the Disabled
Click here to view vacancy questions: View Assessment Questions. All documents above _MUST_ be received by 11:59 (Eastern Standard Time) of the closing date of, Friday, November 21, 2014 , to be considered.
To apply for this position, you must provide a complete Application Package. See required documents below.
1. Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
2. Follow the prompts to complete the assessment questionnaire and upload required documents.
3. Please ensure you click the Submit My Answers button to submit your application.
4. Applications must be received by the closing date of the announcement to receive consideration.
5. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by clicking Apply Online in the vacancy announcement and re-selecting your resume and/or other documents from your USAJOBS account.
To fax supporting documents you are unable to upload, complete this cover page using the following 1256885. Fax your documents to .
You are highly encouraged to submit your application package and complete your assessment questionnaire on-line. If you cannot complete your application package online:
1. Click to view and print the assessment questionnaire View Occupational Questionnaire.
2. Print this 1203FX form to provide your response to the assessment questionnaire
3. You are limited to selecting 10 locations.
4. Fax the completed 1203FX form along with any supporting documents to . Your 1203FX will serve as a cover page for your fax transmission.
PLEASE NOTE: When completing the 1203-FX, be sure to select only one response for each question. Selecting more than one response for a question may result in your application package being rated ineligible. In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one.
Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section.
The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office (Michelle PARKHILL , and/or MICHELLE. .) The decision on granting reasonable accommodation will be on a case-by-case basis.
For additional questions please see our Frequently Asked Questions (FAQs) found here:
_Required Documentation for Eligibility and Preference:_
_Resume_: You are highly encouraged to use USAJOBS Resume Builder.
_ Indian Preference Applicants: _ If claiming Indian preference for the first time, or if you have no previous documentation of preference, applicants must provide a completed copy of the Form BIA-4432 (expiration date 11/30/2014), Verification of Indian Preference for Employment in the BIA and IHS Only. Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. You must also complete the family history chart if necessary. _Current IHS employees with a BIA form on file in their Official Personnel Folder are required to submit a copy of that form with their application._ Refer to BIA-4432 link:
_ Veterans Employment Opportunity Act (VEOA): _ or other Veterans preference (VRA and 30%or more disabled) - include a copy of your DD-214, if you're claiming Vet preference. For more information please see link at:
_ Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): _ If you are claiming CTAP/ICTAP, follow the instructions below: .
_Current or former Federal employee_: Include your most recent SF50.
_ Childcare covered position: ___Childcare Addendum form must be included for this position and is available for downloading at:
_ Transcripts: _ Transcripts must be provided if substituting education for experience and/or if education is required for this position. Unofficial transcripts are acceptable but official transcripts will be required before entrance on duty.
Your application package _MUST_ be complete by 11:59 pm Eastern Standard Time (EST) on Friday, November 21, 2014, the closing of this announcement.
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Applicant _MUST_ verify the completeness and successful submission of their applications by logging into the USAJobs Application Manager to check the Status. Your qualifications for the job will be reviewed against other applicants to determine, if you will be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps have been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to provide status updates for applicants. You can elect to activate the status updates from your USAJOBS profile at any point during the application process.
If all required documentation is not submitted with your application you will lose consideration. It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.
Indian Health Service is an Equal Opportunity Employer
You can review our benefits at
Additional selection(s) of candidates may be possible within 90 days from the date the certificate of eligibles was issued for this announcement.
A two-year trial period may be required upon selection/placement (ESEP only)
This position is covered by a Bargaining Unit.
CONDITIONS OF EMPLOYMENT:
Security Clearance: If you are selected for this vacancy, you must undergo a fingerprint check. Fingerprint results must be cleared prior to hire. You will receive instructions on how to obtain and submit fingerprints. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.
Measles and Rubella immunization required for selectees born after 1957.
Subject to rotating shifts, weekends and holidays.
IHS - Operated Properties are tobacco free Estimated Salary: $20 to $28 per hour based on qualifications.
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